Support & FAQ
Answers to common questions. Still stuck? We're here to help.
Getting started
How do I install the app on my phone or computer?
It's a web app — no app store needed. See the full step-by-step on our
Get the app page. On iPhone: Safari → Share → Add to Home Screen. On Android: Chrome → menu → Install app. On a computer: click the Install icon in the Chrome/Edge address bar.
How do I create an account?
Tap Log In, then Create an account, and enter your email and a password (at least 8 characters with an uppercase letter and a number). Your vault syncs to every device you sign in on.
How do I add a tool, a set, or a box?
From the dashboard, use + Add tool (pick the category first and the name/size options adjust), + Add set to enter a whole wrench or socket set at once (each piece becomes its own tool), or the Boxes tab to add your top box, roll cab, truck box, and drawers.
Everyday use
How do I add a photo of a tool?
On your phone (iPhone or Android): tap Add / take photo and either snap a picture or choose one from your photo library — it drops right in.
On a Mac or PC: the easiest way is to drag a photo straight onto the photo box — from the Photos app, Finder, or your desktop. You can also click Add / take photo and choose an image saved in a folder (like Downloads or Desktop).
One Mac tip: if you use Google Chrome and pick a picture from the “Photos” shortcut inside the file window, it may not load — that’s a known limitation in Chrome on Macs, not the app. Just drag the photo onto the box instead, or use Safari, and it works every time. Photos are automatically resized to save space.
How do I loan a tool out and track it?
Open the tool, and in the loan panel enter the borrower's name, mobile number, and due-back date, then tap Loan out. Overdue tools show a red flag, and you can text the borrower a reminder in one tap.
How do I mark a tool broken and send a request to my rep?
Open the tool → Mark broken / out of service and add a photo of the damage. It moves to the Broken tab. Add your reps in Settings → Tool reps, then tap Send request to rep — on a phone it opens a text/email with the photo attached; on a computer it emails your rep.
How does the Accounting tab work?
Log expenses (tool-truck payments, training/school, dues, supplies) with a date, amount, receipt, and a tax-deductible flag. Tools you enter with a purchase date roll into the yearly totals. Use the year selector and Export to hand a summary to your accountant. This is record-keeping, not tax advice.
How do I generate an insurance or police report?
Go to Reports → choose Police / theft report or Insurance claim. Enter the date, time, and location, pick which tools were affected, and tap Generate report. You'll get a formatted, itemized report with your owner info and totals that you can print or download.
Account, sync & billing
Does my data sync across devices?
Yes. Sign in on your phone, tablet, and computer, and everything stays in sync automatically. The app pulls the latest each time you open or refresh it.
Is my data private and secure?
Your data is protected with encryption in transit, hashed passwords, optional two-factor authentication, and access controls so only your account can see your data. We never sell your information. See our
Privacy Policy.
How do I turn on two-factor authentication?
Go to Settings → Security → Enable 2FA, scan the QR code with an authenticator app (Google Authenticator, Authy, etc.), and enter the 6-digit code. After that, sign-in asks for a code.
How much does it cost and how do I cancel?
Pro is $2.99/month after a 15-day free trial, billed by credit card or PayPal. It renews automatically until canceled; you can cancel anytime and keep access through the end of the billing period. Full details are in our
Terms.
I forgot my password / want to delete my account.
Use the sign-in screen to reset your password, or email
info@techtoolvault.com for password help or to request account deletion.
